FAQ

Shipping & Returns

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At Heaven’s Pockets™, each order is prepared with care and intention. Because our shop includes both monthly subscription mailings and products that may be created especially for you after your order is placed, shipping times and return policies vary by product.

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SHOP ORDERS

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Processing & Delivery

Some Heaven’s Pockets products are made to order and begin production after your order is placed.

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Because production times vary by product, estimated delivery times will be shown at checkout whenever available. Please remember that estimated delivery includes both production and shipping time and is not a guaranteed delivery date.

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Once your order ships, tracking information will be sent by email when available.

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Orders With Multiple Items

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Some Heaven’s Pockets products are created and shipped by different production partners. If you purchase more than one type of product, your items may arrive in separate packages and on different days.

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If part of your order arrives before the rest, don't worry—the remaining items are still on their way. Please check your tracking details for delivery date.

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Heaven's Pockets Pocket Post SUBSCRIPTIONS

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Monthly Subscription Shipping

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Pocket Post subscription orders are mailed once per month as part of our monthly batch mailing.

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Orders placed on or before the 15th will be included in the current month's mailing.

Orders placed after the 15th will begin with the following month's mailing.

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Because subscription envelopes are sent together as part of a batch mailing, individual delivery times may vary slightly.

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Subscription Returns

All Pocket Post subscription shipments are final sale once processed and shipped.

Because the letters, printed materials, and paper goods included in each mailing are personal paper-based products, they are not returnable.

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If something arrives damaged, however, please contact us. We want your Heaven’s Pockets experience to arrive the way it was intended.

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RETURNS & EXCHANGES

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Many products in the Heaven’s Pockets Boutique are created specifically after your order is placed. Because these items are made to order, we cannot accept returns or exchanges for change of mind, accidental purchases, or incorrect selections made when ordering.

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Please review your order carefully before completing your purchase.

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Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

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Please include:

• Your order number

• A brief description of the problem

• Clear photos showing the item and the issue

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If your item qualifies as a production or fulfillment error, we will work to make it right. Depending on the circumstances, the resolution may include a replacement, reprint, or refund.

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Reprints & Replacements

Because many of our products are made especially for each order, replacements for manufacturing or printing defects are generally produced as reprints.

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Once a reprint is approved, a new item will enter production and be shipped to you. Normal production and delivery times will apply to the replacement.

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Please note that slight variations in color, placement, or finish can occur during the printing and manufacturing process and may not be considered a defect.

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ORDER CHANGES & CANCELLATIONS

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Production can begin shortly after an order is submitted, so we cannot guarantee changes or cancellations once an order has been placed.

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If you notice a mistake, please contact us as soon as possible. If production has not yet begun, we will do our best to help.

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SHIPPING RATES

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Shipping rates are calculated according to the products in your order and will be displayed at checkout.

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Any current free-shipping offers or order minimums will be displayed on our website and applied to qualifying orders. Current Flat rate shipping starts at $4.95-8.95. For a sticker only purchase of $35.00+ you get FREE shipping.  For purchases of $150.00+ you get Free Shipping.

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SHIPPING & TRACKING

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We use trusted shipping carriers for delivery. Available shipping options and costs are shown at checkout when applicable.

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Tracking information will be emailed once your order ships when tracking is available.

Please note that some subscription or letter-mail shipments may not include tracking.

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Shipping Address

Please double-check your shipping address before submitting your order.

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Heaven’s Pockets cannot guarantee replacement or reimbursement for an order shipped to an incorrect address provided during checkout.

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If you notice an error, contact us immediately and we will do our best to correct it before the order enters production or ships.

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LOST OR DELAYED PACKAGES

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If tracking has stopped updating or your package appears significantly delayed, please contact us and we will help determine the next step.

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If tracking shows your package as delivered but you cannot locate it, please first check around your property, with members of your household or neighbors, and with the shipping carrier.

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We are happy to help investigate, but replacement or reimbursement cannot be guaranteed for packages confirmed as delivered by the carrier.

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SHIPPING LOCATIONS

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We currently ship within the United States only.

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CONTACT US

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Have a question about your order or did something arrive that isn't quite right?

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Please contact us at:

support@heavenspockets.com

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Include your name and order number whenever possible so we can help you as quickly as possible.

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Thank you for allowing a little piece of Heaven’s Pockets to find its way to you. ♡

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